SESSION 01 – Track 20: Unlocking the path to a modern Health Care Management Era 1 (Lecture Room 2)

SESSION CHAIR: De Lange, L. 

DISCUSSANT: Brescia V.

1. Silos Mentality in Healthcare Services, Alves, J., Meneses, R.
   Presenter: Alves, J.

2. Pain Management to Improve the Patients’ Perceived Quality of Health Care Services: A Theoretical Framework, Iaffaldano, N.
   Presenter: Iaffaldano, N.

3. Methodological issues in patient satisfaction assessment: some recommendations, Azevedo, A.
   Presenter: Azevedo, A.

4. MEDICAL Tourism Facilitator IN AN EMERGING MARKET context, Rydback, M.

Presenter: Rydback, M.