SESSION 04 – Track: 21- Towards Tourist Development and Progress (Lecture Room 1)

SESSION CHAIR:   FESTA G.

DISCUSSANT: MANIATIS A.

1. Developing an Organizational Culture in a Hotel, Kefalas, S.

   Presenter: Kefalas, S.

2. Dual Perspectives on the Role of Artificially Intelligent Robotic Virtual Agents in the Tourism, Travel and Hospitality Industries, Ukpabi, D.C., Karjaluoto, H., Olaleye, S.A. and Mogaji, E.
   Presenters: Ukpabi, D.C., Karjaluoto, H.

3. An Investigation into Employee Turnover within the Bulgarian Hospitality Industry and Identifying Methods of retention that could be adopted, Dimitrova, K., Sanchez Bengoa, D.
   Presenter: Dimitrova, K.